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Find a Location

Quill.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforQuill.com

    Office Supplies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 79 Customer Reviews

    Customer Complaints

    83 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2004

    Years in Business: 67

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Quill.com is an online retailer of office supplies. Quill offers  Ink & Toner, Paper, Face Masks, Office Supplies, Coffee & Breakroom Supplies, Writing Instruments, Furniture, Computers & Accessories, Electronics, Printers & Scanners, Healthcare & Safety, Shipping, Packing & Mailing Supplies, Custom Print & Promotional Products, Tools & MRO Supplies, and Teaching & School Supplies

    Business Details

    This is a multi-location business.

    Find a Location

    Quill.com has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      300 Tri State Intl Ste 300, Lincolnshire, IL 60069-4416
      BBB File Opened:
      1/1/1972
      Years in Business:
      67
      Business Started:
      6/1/1956
      Business Started Locally:
      6/1/1956
      Business Incorporated:
      7/27/1983
      Accredited Since:
      10/1/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • Quill Corporation
      Business Management
      • Mr. Robert Brinati, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Robert Brinati, Director of Customer Relations

      Customer Contact

      • Mr. Robert Brinati, Director of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (800) 789-8955
        Other Fax

      Customer Complaints

      83 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Several years ago, a sales representative from Quill Office products came to my office and pitched me on Quill's membership program. The Membership was initially pitched as a one-time payment...which it is not. The issue became that year after year my **** was charged for a membership renewal fee automatically. In order to stop the endless cycle, I pulled my credit card information from my account and informed them that I wanted to CANCEL my "subscription" with Quill. A few months later I get an invoice from Quill for another membership fee. I responded that I had CANCELLED my membership. That evidently means nothing to this company.......forward six months until today.......I am STILL getting harassed with DELINQUENT BALANCES notices and collection phone calls. I have made no less than FOUR requests to terminate my membership and ALL communication with me. Yet in continues.......I DO NOT owe QUILL for any products or services....I am absolutely astounded by the company's inability to STOP trying to collect on a nonexistent charge. I thought they were a reputable firm, but I would not buy anything for QUILL now if it was free! I have maintained perfect credit for 35 years and the thought of an organization like QUILL having the ability to jeopardize my credit infuriates me.
      Read More

      Customer Reviews

      79 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maya F

      1 star

      03/29/2024

      Billing problem for about a year. We purchase office supplies then returned item. They issued credit memo to us and we used toward two separate bills. I have submitted which invoices I used credit to and submitted all of the evidence. Their ************ sent us multiple times that this has been cleared, but them we receive " PAST DUE " again and again for this credit that we received. They put us through collector then again I submitted all of the evidence once again that this has been cleared over and over again but Quill keep sending us past due every month and we had enough ! Finally2/15/2024 we received from collecting agency that this has been addressed to Quill and it's closed. Yea right I just placed order for office supply and our order is on HOLD because we have past due. Their credit **** is such a mess. not doing their job

      Local BBB

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